Position: Customer Coordinator
Type: Full-time
Pay: £26,0000 - £29,000
About WeBuyVintage
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 200 valuation events every month - bringing trusted experts face-to-face with customers across the country.
In less than two years, we’ve grown from a pub-table idea into an eight-figure business, and we’re on a mission to make WeBuyVintage a brand everyone recognises.
The Role
We are looking for a Customer Coordinator to act as a key point of contact between WeBuyVintage and our customers. This role involves handling customer enquiries across phone, email, and online platforms, as well as carrying out follow-up calls to assess and coordinate home visit enquiries. The role also includes general administrative support to help keep the business running smoothly.
This position would suit someone who is confident on the phone, organised, and comfortable dealing with the public in a professional and friendly manner.
Main Tasks & Responsibilities
- Answer incoming phone calls and deal with customer enquiries
- Respond to customer emails and website enquiries promptly and professionally
- Reply to comments, messages, and reviews on platforms such as Facebook and Trustpilot
- Call customers who enquire about home visits to gather information, assess suitability, and ensure staff safety
- Log and update customer details accurately on internal systems
- Assist with scheduling and coordination of appointments where required
- Carry out general administrative duties to support the wider team
Who We’re Looking For
You’ll be great in this role if you have:
- Confident and clear telephone manner
- Strong written communication skills
- Good organisational skills and attention to detail
- Comfortable handling multiple tasks and priorities
- Calm, professional, and personable when dealing with customers
- Basic computer skills (email, Microsoft Office Suite, data entry, online systems)
- Previous customer service or office experience
What You’ll Get
- 4-day working week
- Access to Bright Exchange - enjoy thousands of exclusive employee discounts and perks
- Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
- On-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression
- Competitive pay
- Be part of a rapidly growing, friendly UK brand
How to Apply
If this sounds like the right opportunity for you, please get in touch.